Buy the code today, send it whenever you like, they redeem when they're ready. The purchase code and the plan clock are separate — the plan clock only starts when their eSIM connects to a network at their destination.
Recommended flow
- Buy the destination plan on openline.com under your account.
- Copy the code from the confirmation email.
- Add a note in a birthday card / calendar invite / gift envelope with:
- The code
- "Redeem at openline.com/start when you're ready"
- Their destination and trip length so they know it fits
- They can install on Wi-Fi at home the day before flying — the plan won't start until they land.
Bonus tips
- Print the QR code alongside the string for people who dislike typing.
- If the recipient uses Openline already, they can claim the code into their own account via My Codes → Add code.
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.