If the source iPhone is dead, Quick Transfer isn't an option because it needs both phones online. The path that always works is server-side reinstall.
Steps
- On any working browser, sign in at openline.com.
- Go to My eSIMs, find the plan, tap Reinstall eSIM.
- We invalidate the old profile and issue a fresh QR code.
- Scan the new QR on the replacement iPhone.
The plan (data + days remaining) moves with the eSIM. You lose nothing.
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.