Support uses the ICCID (a 19–20 digit number) to identify your specific eSIM profile when troubleshooting. Never share your full ICCID publicly — treat it like a partial credit-card number.

Steps

  1. Go to Settings → General → About.
  2. Scroll down. Every installed line shows a section with its own ICCID.
  3. Find the section labelled Openline and copy the ICCID from there.

If you want to see the number in the Openline app instead, open My eSIMs → the active plan → Details. That view is easier to copy from than Settings.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.