Reinstalling means moving the plan to a new device — either your old device (after a wipe or profile deletion) or a completely different phone. Openline keeps the original purchase code on your account so you can re-issue a fresh install any time.

Steps

  1. Sign in at openline.com or in the app.
  2. Open My Codes (or My Plans for already-redeemed codes with data left).
  3. Tap Reinstall next to the plan. We generate a new install token bound to the same underlying purchase code.
  4. Scan the new QR on the target device or tap the one-tap link.

Notes

  • Reinstalls are free.
  • Reinstalling moves the plan to the new device — you cannot use it on two phones at once. The old device's eSIM profile is invalidated the moment the new one activates.
  • Data already used against the plan does not come back.
  • If the code was never redeemed, you don't need to "reinstall" — just redeem it fresh through any of the three normal channels.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.