• Cards: 5–10 business days for the refund to show on your statement, depending on your bank.
  • PayPal: 1–5 business days.
  • Apple Pay / Google Pay: shown against the original card, same timing as cards.
  • Crypto: we issue store credit by default; on request we can send the equivalent amount back to a wallet you specify (subject to network fees).

If it's been longer than that, email ask@openline.com and we'll trace it.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.