This usually means the phone is connected to a network but the data path isn't working.
Checklist
- Confirm Cellular Data is turned on and set to the Openline line.
- Confirm Data Roaming is on for the Openline line (must be on for travel eSIMs).
- Turn Wi-Fi off temporarily — some phones stay on a dead Wi-Fi network instead of using mobile data.
- Toggle airplane mode on for 30 seconds, then off.
- On Android, check the APN (see the APN article).
- Restart the phone.
If you use a VPN or content-blocker profile, disable it temporarily to rule it out.
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.