Quick checks

  • Airplane mode off, mobile data on.
  • Data roaming enabled on the Openline line (this must be on — it's how travel eSIMs work, and Openline is not charged as roaming to you).
  • Openline is selected as the Mobile Data line.
  • You have signal bars — if you're in a basement, subway, or airplane, step outside first.
  • Toggle airplane mode on for 30 seconds, then off, to force a fresh network scan.
  • Restart the phone.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.