If they redeem it before you do, they get the plan. Openline cannot reverse a completed redemption.

Prevention

  • Redeem unused codes promptly if you're not planning to gift or hoard them.
  • Store codes in encrypted storage (password manager, secure notes) — not in a plain-text file or an email inbox synced across devices.

Recovery

If you notice a suspicious redemption on your account:

  1. Change your Openline password immediately.
  2. Enable 2FA under Account → Security if you haven't.
  3. Contact ask@openline.com with the code(s) affected and approximate time of theft. We investigate but can only refund/re-issue in the narrow cases covered by our refund policy.

Why we can't just recall

The eSIM profile is provisioned by our GSMA-accredited RSP partner the moment the code is redeemed. Once a profile is downloaded to a device we cannot force-uninstall it remotely — that would break basic device sovereignty.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.