The red mark usually means iOS thinks the profile is corrupted, unauthorized, or its SIM has been removed from your carrier's records. On a freshly installed Openline eSIM this is almost always cosmetic.
Quick fix
- Open Settings → Cellular → Openline.
- Toggle the line off, wait five seconds, toggle it on.
- Toggle airplane mode off/on.
If the mark persists after a restart, sign in at openline.com and hit Reinstall eSIM. We issue a fresh profile that iOS registers cleanly.
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.