The 6-digit email OTP doesn't come.

Steps to try

  1. Check spam/promotions.
  2. Wait a full minute — codes sometimes take 30–60 seconds during load spikes.
  3. Use a backup code from when you set up 2FA.
  4. If you have no backup codes, email ask@openline.com from the email on file for identity verification.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.