No, and this is by design. Your phone shows the partner network's name in the status bar (Vodafone, KDDI, Movistar, etc.) because that's who the radio is actually attached to. Openline's name is only the profile label inside Settings.
If you want a cleaner status bar, rename the profile: Settings → Cellular → the Openline line → Cellular Plan Label. You can call it "Travel" or anything else, but the operator name shown while connected is still the partner's — that's the GSMA spec.
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.