Basic browsing works but video (YouTube, Netflix) won't load.

Steps to try

  1. Try a different app first — sometimes it's app-side.
  2. Turn off any VPN or content filter temporarily.
  3. Some corporate mobile management profiles block streaming — disable if applicable.
  4. Toggle 5G off temporarily; some border 5G cells are misconfigured.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.