Home carrier still charged for roaming.
Steps to try
- Ensure Cellular Data is set to Openline, not your home line.
- Turn Data Roaming OFF on the home line, ON on the Openline line.
- Confirm the roaming charge is not from calls/SMS on your home line — those still go through the home carrier if you use them.
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.