Speed drops to 128 kbps or similar low rate.

Steps to try

  1. Confirm the plan is still active in the app.
  2. 128 kbps rate typically means data is exhausted on a metered plan — check the plan's data allowance.
  3. If plan is Unlimited, restart the phone and re-toggle Data Roaming.
  4. If still throttled, contact support — this could be a local partner fair-use issue we can escalate.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.