The Openline line was set as Primary by mistake and now iMessage/FaceTime are on it.
Steps to try
- Settings → Cellular → Default Voice Line → set to your home line.
- Settings → Cellular → Cellular Data → set to Openline for data.
- Settings → Messages → iMessage → set your Apple ID phone number to the home line.
- You can also disable Openline's use for iMessage entirely.
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.