This is a phone-side quirk, not an Openline problem, but it's common enough that it's worth documenting. On some devices the modem doesn't re-scan networks aggressively enough after a long flight or between countries.

Workarounds

  • Toggle airplane mode as your first action after landing. It's a habit worth building.
  • Set the preferred network type to Auto / LTE + 5G in Cellular Settings.
  • Update to the latest phone firmware — modem drivers get quiet updates.

If it happens every single time, tell us the phone and OS; we track patterns and occasionally push partner-side fixes.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.