Some email clients (especially corporate Outlook or Gmail with aggressive image blocking) strip inline images by default. The QR is still in the email as an attachment or a link.

What to do

  • Open the email in a different client (Apple Mail, Gmail web).
  • Click "Show images" or "Download attachments" if your client offers it.
  • Sign in at openline.com → My eSIMs → the plan → Show QR code. This works from any browser and is the canonical source.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.