Most VPN apps work fine over Openline. When they don't, the issue is usually one of:
- UDP blocked by the partner network (some countries actively block WireGuard/OpenVPN UDP). Switch to TCP mode or a different protocol (IKEv2, Shadowsocks).
- VPN server picks a home-country IP that a captive portal rejects. Try a different endpoint in a neighbouring country.
- DNS leak — set the VPN to use its own DNS resolver.
If you rely on VPN for work and it's essential, test the specific combination before you travel.
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.