Rare cosmetic bug that happens on iOS when a profile installs during a Wi-Fi drop. The profile is fine; the label just didn't sync.
Fix
- Settings → Cellular → the unlabeled line → Cellular Plan Label.
- Type "Openline" and tap Done.
That's it. All the underlying data (ICCID, partner routing, roaming) is unaffected.
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.