The eSIM worked on day 1 and then stopped.

Steps to try

  1. Check the plan expiry and remaining data in the app.
  2. If data is used up, top up or buy a new plan.
  3. If the plan is still valid, toggle airplane mode and restart the phone.
  4. Contact support with the ICCID if the issue persists.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.