Openline eSIM works only over 5G, not 4G

You lose signal when 5G is unavailable in an area.

Steps to try

1. Change Voice & Data to LTE in Settings → Cellular → Cellular Data Options.
2. This forces the phone to use 4G/LTE, which has broader coverage.
3. Switch back to 5G On when you return to a 5G-covered area.

Still stuck?

Reach Openline support 24/7 through any of these channels:

• Live chat — inside the Openline app or at openline.com
• Email — ask@openline.com
• WhatsApp — wa.me/15554842461
• Messenger — m.me/askopenline
• Contact form — openline.com/contact
• Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.