The status bar shows a local carrier name, not Openline.

Steps to try

  1. That's expected — your phone shows the partner network you're on (e.g. Vodafone, KDDI, Movistar).
  2. Openline uses partner networks; the Openline label is only the name of the eSIM profile in Settings.
  3. This means Openline is working correctly.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.