The QR code fails with an Expired error. This only affects the QR itself — your underlying purchase code is fine and you can always generate a fresh QR from it.
Fix
- Sign in at openline.com → My Codes → open the plan → Show QR code. The QR displayed there is always the newest one; any previous QR is invalidated.
- Rescan the fresh QR on your phone.
- Alternatively, redeem the underlying purchase code at openline.com/start which always produces a valid install token.
Why QRs expire
Openline rotates the QR for security whenever the eSIM profile is re-provisioned (typically during a reinstall). The old QR points to an install token that no longer exists on our RSP partner's side. The purchase code you originally bought never expires.
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.