Openline works on my old phone but not on my new one after transfer

Quick Transfer sometimes leaves partial state on the source device or the destination. The clean fix is a fresh reinstall.

Steps

1. On the new phone, remove the Openline line (Settings → Cellular → Openline → Remove eSIM).
2. Sign in at openline.com on any browser.
3. Open the plan → tap Reinstall eSIM. We issue a fresh QR.
4. Scan on the new phone using the Settings path, not the Camera.
5. Enable Data Roaming and set as Cellular Data.

If Reinstall fails or the new phone can't accept the profile, contact support with both device models and iOS versions.

Still stuck?

Reach Openline support 24/7 through any of these channels:

• Live chat — inside the Openline app or at openline.com
• Email — ask@openline.com
• WhatsApp — wa.me/15554842461
• Messenger — m.me/askopenline
• Contact form — openline.com/contact
• Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.