You paid but no email arrived. The email contains your purchase code and the one-tap install link — without either, you'd normally be stuck. Openline stores every code on your account too, so you have a second path even when email fails.

Steps to try

  1. Wait 3–5 minutes — emails sometimes queue during high traffic.
  2. Check spam / promotions folders and any email-filter rules.
  3. Sign in at openline.com — every code you've bought is visible under My Codes, regardless of whether the email got through.
  4. Try openline.com/start and paste the code from your app or web account.
  5. If the code is nowhere to be found, email ask@openline.com with your purchase code and we'll resend the code and the confirmation email.

Prevention

Whitelist ask@openline.com in your email client if you have aggressive spam filtering — corporate mail servers frequently quarantine our confirmations.

Purchase code vs activation code

Don't confuse the two:

  • Purchase code (OL-4F7X-9K2Q-A3M8) — what Openline gave you when you paid. Giftable, bearer, reusable via Reinstall.
  • Activation code (LPA:1$rsp.openline.com$K2-...) — what redemption generates and what your phone actually installs. Single-install by GSMA spec.

See purchase code vs activation code for the full breakdown.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.