You installed a new Openline eSIM but a previous eSIM is still active.

Steps to try

  1. Only one eSIM can be the active data line at a time.
  2. Go to Settings → Cellular and set Cellular Data to the correct line.
  3. Turn the other eSIM off if you don't need it.
  4. Data Roaming is per line — set it on the line you want.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.