The message means the phone's radio isn't attached to any partner network. Possible causes: airplane mode, roaming disabled on the Openline line, wrong preferred network, or you're in a coverage gap.

Order of operations

  1. Airplane mode off, mobile data on.
  2. Settings → Network & internet → SIMs → Openline: turn on Data roaming.
  3. Same menu → Preferred network type: set to 4G/LTE or 5G/LTE (avoid "2G only" unless you're desperate).
  4. Force network scan: More networks → Search now.
  5. Restart if the radio didn't attach after two minutes.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.