When you transfer an eSIM (via Quick Transfer, iCloud restore, or Google's Data Transfer), the source phone deprovisions the profile — it disappears from its Settings. That's expected.

If you didn't intentionally transfer:

  • Check the destination phone. If the eSIM was transferred by mistake, transfer it back.
  • If it truly vanished, sign in at openline.com and Reinstall eSIM. We invalidate the ghost profile and issue a fresh one.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.