Two possibilities:

  1. 5G but limited backhaul. Some 5G cells share backhaul with LTE and only deliver a modest bump in speed. Common in less-developed 5G markets.
  2. The speed test server is far away. Even on 5G, hitting a server 5000 km away caps your throughput at ~200 Mbps due to TCP window scaling and latency. Try a local server.

If you're consistently below 20 Mbps on 5G in a major city, share the country, city, and time — we track this and escalate to the partner.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.